Customer service
Talk to a person
Every message is answered by someone who can actually resolve it — within one business day, and usually the same day. If something is wrong with an order, email us before your bank. We can nearly always fix it faster than a dispute can be opened.
By phone
Being provisioned
Our telephone support line is being set up. Until it is live, email is the fastest route and it is monitored monday-friday, 8:00am-5:00pm eastern time.
General support
hello@ascndathletics.com
Sizing and fit, which fabric to pick, an order, or a problem with something you have received.
Orders & delivery
orders@ascndathletics.com
Order status, tracking, changes or cancellation before dispatch, and returns.
Privacy & data
privacy@ascndathletics.com
Requests to see, correct, export or delete the information we hold about you.
When we are reading
Monday-Friday, 8:00am-5:00pm Eastern Time
Every message answered within one business day. Messages sent over a weekend are answered on Monday.
Sending something back
Returns and anything about an order go through email - we authorise the return and send a prepaid label, so there is never anything to post to us unprompted.
Between two sizes?
Measure a garment you already wear and like — flat, across the chest or the waist — and send us those numbers with the style you are looking at. We will tell you which size to order, either way. It is the most common thing we are asked and it is faster than a return for both of us.
Don’t recognise a charge?
Charges from this store appear on a statement as ASCND. If that is what you are looking at and you are not sure why, email hello@ascndathletics.com with the amount and the date. We will identify the order and resolve it, usually within the same business day.