Shipping

We ship to street addresses and PO boxes in all fifty United States, plus Washington DC. We do not ship internationally yet, and we do not ship to freight forwarders or mail-forwarding addresses — an order placed to one will be refunded rather than shipped, because we cannot take responsibility for a parcel that changes hands after delivery.

APO, FPO and DPO addresses are accepted, and they take longer than the estimates below because the final leg is handled by the military postal service rather than the carrier.

Standard shipping is $6 and arrives in 3-6 business days. It is free on orders over $75, calculated on the merchandise subtotal after any discount and before tax.

Express shipping is $18 and arrives in 2 business days. Express is not available to APO/FPO/DPO addresses.

Delivery estimates are counted in business days from dispatch, not from when the order was placed. They are the carrier's estimates and they are not guarantees; weather and carrier backlogs move them and we cannot compress them after the parcel has left.

Orders placed before 1pm Eastern on a business day are picked the same day. Orders placed after that, or at a weekend, are picked the next business day. Nothing ships on a federal holiday.

Every order gets a tracking number by email when the label is created, and a carrier with online tracking and delivery confirmation carries every parcel. If you have not received tracking within two business days of ordering, email us — that usually means an address problem we are waiting on.

The address you enter at checkout is the address we print. If you spot a mistake, email us immediately: we can change it before the label is created, and we cannot after. A parcel that comes back to us as undeliverable is refunded in full minus the original shipping cost, and we will tell you when it arrives back rather than waiting for you to ask.

We do not ship to an address that differs from the one on the order without written confirmation from the cardholder, and we will not redirect a parcel in transit to a new address. Both of those are ordinary fraud precautions and they protect the cardholder more than they protect us.

If tracking has not moved for five business days, email us and we will open a case with the carrier. If a parcel is confirmed lost we send a replacement at our cost, or refund in full if the size is gone.

If a parcel arrives damaged — a crushed carton, a wet box, a garment marked in transit — send a photograph within 14 days of delivery and keep the packaging until we reply. That is replaced or refunded in full including shipping, and you will not be asked to send it back.

If tracking shows delivered and the parcel is not there, tell us within seven days. We will check the carrier's geolocation record for the scan and, where it does not hold up, treat it as lost and replace it.

Garments ship folded in a recyclable paper mailer, not a plastic polybag, with a card carrying the style code and the full specification. Heavier items — the Vault Hoodie, the Haul Duffel, anything with a kit in it — ship in a carton because a mailer does not protect a zip or a coated fabric from a crush.

Every order ships in one parcel unless something is on a different pick date, in which case you get tracking for each and pay shipping once.