Returns & Refunds

You have 30 days from the delivery date to start a return, for any reason at all. "It did not fit" and "it is not what I expected" are reasons; you do not have to justify it and we do not charge a restocking fee.

Start it by emailing hello@ascndathletics.com with your order number. We reply with a prepaid label the same or next business day. There is no form to fill in, no returns portal, and no address for you to find — every return travels on our label so the tracking exists on both sides.

The garment needs to be unworn apart from trying it on, unwashed, and with its tags still attached. Trying something on is expected; training in it is not, and a garment that has been worn to train in cannot be resold.

Socks are returnable only unopened in their band, and the Bench Towel only unused, for the obvious hygiene reason. Everything else in the catalogue comes back on the same terms.

A kit is returned as a whole kit. The kit price is below the sum of its parts, so returning one piece and keeping the rest would leave the remainder priced under what it is sold for — if you want to keep part of a kit, email us and we will work out the difference rather than refusing.

Refunds go to the card used for the order. We do not issue store credit unless you ask for it. A refund is issued within 5 business days of the parcel reaching us, and it usually appears on a statement 3 to 10 business days after that depending on the bank — that second half is the issuer's timing and not ours.

The refund includes any shipping you paid. If a free-shipping threshold was met only because of the item being returned, we do not claw the shipping back.

Refunds appear on a statement against ASCND, the same descriptor as the original charge.

Exchanges use the same prepaid label as a return. Tell us the size you want instead; we reserve it when you email, not when the parcel arrives, so it does not sell out while your return is in transit.

If the size you want is out of stock we refund rather than making you wait for a restock, and we tell you when it is back if you ask.

If we recommended a size and it did not fit, the exchange is prepaid in both directions. That is the whole point of asking us before ordering.

Anything faulty, damaged in transit, or measuring outside tolerance is replaced or refunded in full including shipping. Tolerance is half an inch either way on a knitted garment and a quarter of an inch on a woven; outside that, the garment is wrong and it is our problem.

Send a photograph to hello@ascndathletics.com within 14 days of delivery and keep the packaging until we reply. You will not be asked to return a damaged garment.

Ordinary wear is not a fault, and each product page says what ordinary wear looks like for that garment — a fleece relaxing at the cuff, a ribbed cotton tank losing half an inch of length on its first warm wash, a brushed inner face flattening under a bag strap. Those are described before purchase precisely so they are not a surprise afterwards. A garment that has failed rather than aged — a seam opening, a zip pulling out, a dye running in a cold wash — is a fault and we will deal with it beyond the return window.

If something is wrong with an order, email hello@ascndathletics.com first. Almost everything a bank dispute is meant to solve — a charge you do not recognise, a parcel that has not arrived, the wrong size in the box — we can fix in a day, and a refund from us reaches you faster than a dispute does.

If a charge looks unfamiliar, it will read ASCND on the statement. Send us the amount and the date and we will identify it the same day.